At Tailor & Cobbler, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product must be unused, unworn, and in its original condition

  • All original packaging, tags, and labels must be intact

  • The return request must be made within 7 days of delivery

  • Proof of purchase (order number or invoice) is required

Shoes – Return & Exchange Policy

  • Shoes can be returned or exchanged only if they are unused and tried indoors

  • Shoes showing signs of wear, scratches, creases, or damaged soles will not be accepted

  • Shoe boxes must be returned in their original condition

Perfumes – Return Policy

Due to hygiene and safety reasons:

  • Opened or used perfumes are non-returnable and non-exchangeable

  • Returns are accepted only if the perfume is damaged, leaking, or incorrect

  • Any damage or issue must be reported within 24 hours of delivery with photos or video evidence

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Used or worn shoes

  • Opened or tested perfumes

  • Items purchased on sale, clearance, or promotional offers

  • Gift cards or digital products

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 24 hours of delivery

  • Share clear photos or videos of the product and packaging

  • Once approved, we will offer a replacement or full refund

Return Process

  1. Email us at [your support email] or WhatsApp [your contact number]

  2. Provide your order number and reason for return

  3. After approval, ship the product back as instructed

  4. Products sent without prior approval will not be accepted

Shipping Costs

  • Return shipping costs are borne by the customer, unless the item is damaged or incorrect

  • We recommend using a trackable courier service

Refunds

  • Once the returned item is inspected, refunds will be processed within 7–10 working days

  • Refunds will be issued to the original payment method

  • Shipping charges are non-refundable

Exchanges

  • Exchanges are subject to product availability

  • If the desired item is unavailable, a refund or store credit will be offered

Contact Us

For any questions regarding returns or exchanges, feel free to contact us:

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