Frequently Asked Questions

1. What is Tailor & Cobbler?
Tailor & Cobbler is a premium footwear and fragrance brand dedicated to craftsmanship, timeless design, and refined personal style. We offer handcrafted shoes and carefully developed fragrances for customers in Pakistan and around the world.Our philosophy is simple: create products with character, attention to detail, and a lasting sense of quality.

2. Do you sell shoes and perfumes online?
Yes. Tailor & Cobbler offers both handcrafted footwear and fragrances online, allowing customers to explore our collections and place orders conveniently from anywhere.

3. Do you ship worldwide?
Yes, we offer international shipping. Customers outside Pakistan can place orders for eligible products, with delivery arranged to the destination country. International delivery times can vary depending on the destination, customs clearance, and courier service.

4. Where are Tailor & Cobbler products made?
Our footwear is crafted by skilled artisans in Pakistan, combining traditional shoemaking techniques with contemporary design. Our perfumes are locally crafted using international-grade fragrance essences and are created with the same focus on individuality and quality.

FAQs5. Are Tailor & Cobbler shoes handmade?
Yes. Our footwear is handcrafted with particular attention to craftsmanship and finishing. Each pair is produced with patience and care rather than being treated as a purely mass-produced product.

6. What makes Tailor & Cobbler shoes different?
Our shoes are created around the idea of craftsmanship, individuality, and timeless style. Rather than focusing only on trends, we aim to create footwear that can become a lasting part of your wardrobe.

7. What types of shoes do you offer?
Our collection includes a variety of men's footwear styles, including: Loafers Moccasins Slip-ons Formal shoes Oxford-style shoes Boots Casual footwear Premium handcrafted designs Our collection continues to evolve with new designs and styles.

8. Can I customize my shoes?
Yes, customization and bespoke options may be available for selected designs. Depending on the shoe, customers may be able to discuss options such as color, leather, finishing, sizing, and other design preferences. For a customized or made-to-measure order, please contact us before placing your order so our team can discuss your requirements.

9. Can you make shoes according to my measurements?
Made-to-measure or bespoke requests may be accommodated depending on the design and requirements. Because customized footwear requires additional consultation and production work, the timeline and pricing may differ from standard orders.

10. How do I choose the correct shoe size?
Please check our available Size Guide before placing your order.
We recommend measuring your feet carefully and comparing the measurements with the sizing information provided on the website. If you are unsure about your size, contact us before ordering and our team will help guide you.

11. What if I have a wide or narrow foot?
Please contact our team before placing your order if you have unusually wide, narrow, or otherwise difficult-to-fit feet. Depending on the design, customization may be possible to provide a more suitable fit.

12. How long does it take to make my shoes?
Because our shoes are handcrafted after an order is confirmed, production generally takes approximately 12–15 business days for standard orders. Customized or bespoke shoes may require additional time depending on the level of personalization.

13. Why do handmade shoes take longer than factory-made shoes?
Handcrafted footwear involves individual stages of preparation, construction, finishing, and quality inspection. The additional time is part of what makes handmade footwear different from products manufactured primarily for speed and volume.

FAQs14. What type of perfumes does Tailor & Cobbler offer?
Tailor & Cobbler offers a curated collection of fragrances designed around distinctive personalities, moods, and occasions. Our perfume collection is developed with an emphasis on character, elegance, and memorable scent experiences.

15. Are Tailor & Cobbler perfumes original products?
Yes. Our fragrances are part of the Tailor & Cobbler collection and are developed and presented under our own brand.

16. What fragrance notes are used in your perfumes?
Different fragrances feature different scent profiles, which may include combinations of:Oud Amber Floral notes Woody accords Musk Fresh notes Spicy elements Oriental accords Please check the individual product page for the specific fragrance profile of each perfume.

17. How long does a Tailor & Cobbler perfume last?
Fragrance longevity can vary from person to person. Factors such as skin type, temperature, humidity, application method, and the fragrance composition itself can affect how long a perfume remains noticeable.

18. How should I apply perfume?
For best results, apply perfume to pulse points such as: Wrists Neck Behind the ears Inner elbows Avoid rubbing the fragrance aggressively after application, as this can affect how the scent develops.

19. Can I return perfume after opening it?
Because perfumes are personal-use products, returns or exchanges may be subject to specific conditions. Please review our Return & Refund Policy before opening the product. If you receive a damaged, defective, or incorrect item, contact our customer support team as soon as possible. Ordering

FAQs20. How can I place an order?
Simply select the product you want, choose the required options such as size or color where applicable, add it to your cart, and proceed to checkout. Follow the checkout instructions to provide your delivery details and complete payment.

21. Can I order from outside Pakistan?
Yes. Tailor & Cobbler serves customers internationally and offers worldwide shipping for eligible orders.

22. Can I order multiple products in one order?
Yes. You can purchase multiple shoes, perfumes, or other available products in a single order, subject to product availability and shipping restrictions.

23. Can I cancel my order?
Order cancellation depends on the status of your order.If you need to cancel an order, contact us as quickly as possible. Once production or dispatch has started, cancellation may no longer be possible, particularly for customized or made-to-order footwear.

24. Can I change my shoe size after placing an order?
Please contact us immediately if you selected the wrong size.
Size changes may be possible before production begins. Once a customized or made-to-order pair has entered production, changes may not be possible.

FAQs25. What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location.

26. Is my online payment secure?
We aim to provide a secure checkout experience and use available payment-security measures to protect customer transactions. Never share your payment card details, passwords, or security codes with anyone claiming to represent Tailor & Cobbler.

27. Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation through the contact information provided during checkout. Shipping & Delivery.

FAQs28. How long does delivery take?
For handcrafted shoes, production generally takes 12–15 business days before dispatch. After production: Pakistan: approximately 2–4 business days International: approximately 5–10 business daysThese are estimated delivery periods and may vary because of customs, courier delays, weather, holidays, or other circumstances beyond our control.

29. Do you provide tracking information?
Yes. Once your order has been dispatched and tracking information becomes available, tracking details are shared with the customer.

30. Will international orders be delayed by customs?
International shipments may be subject to customs inspection, duties, taxes, or other import requirements depending on the destination country. Customs requirements vary from country to country, and any applicable import charges may be the responsibility of the recipient.

31. Can perfumes be shipped internationally?
Perfume shipments can be subject to additional transportation and dangerous-goods requirements because many perfumes contain flammable liquids. International shipment availability therefore depends on the destination, carrier, and applicable regulations.

32. Do I have to pay customs duties or import taxes?
International customers may be responsible for customs duties, taxes, or import charges imposed by their destination country. These charges are determined by local authorities and are separate from the product price unless specifically stated otherwise.

3. How long does delivery take?
Major cities: 2–4 working daysOther areas: 3–6 working days
Delivery times may vary due to courier or weather conditions.

34. What if my package arrives damaged?
Please contact us as soon as possible after receiving a damaged package. We recommend keeping the original packaging and taking clear photographs of the package and product, as these may be required to assess the issue and process a claim.Returns & Exchanges

FAQs35. Do you accept returns?
Our return and exchange policy depends on the product and condition of the item. Products must generally remain unused and in their original condition and packaging where applicable. Please review our Return & Refund Policy before sending anything back.

36. Can I exchange my shoes if the size doesn't fit?
Size exchanges may be available subject to our return/exchange conditions. Because some footwear is handcrafted or customized specifically for the customer, customized and bespoke orders may have different return or exchange conditions.

37. Can I return customized or bespoke shoes?
Customized or made-to-measure footwear may not qualify for standard returns because the product has been created specifically according to the customer's requirements. Please confirm the applicable terms with us before placing a customized order.

38. What if I receive the wrong product?
If you receive an incorrect product, please contact us immediately with your order details and photographs of the item received.Our team will review the issue and guide you through the next steps.

39. How long do refunds take?
Refund processing time depends on the payment method and financial institution involved. Once a refund is approved and processed by Tailor & Cobbler, the time taken for the funds to appear in your account may vary. Product Care

FAQs40. How should I care for my Tailor & Cobbler shoes?
Proper care can help preserve the appearance and condition of your footwear. We recommend: Keeping shoes away from excessive moisture Cleaning them regularly Using suitable shoe-care products Allowing shoes to rest between wears Storing them in a dry environment Avoiding excessive heat Handling them carefully when putting them on or taking them off

41. Can I wear my shoes every day?
You can wear your shoes regularly, but rotating between multiple pairs can help give each pair time to rest and maintain its shape and freshness.

42. How should I store my perfume?
Store perfume in a cool, dry place away from direct sunlight, excessive heat, and significant temperature fluctuations. Keeping the bottle properly closed when not in use can also help preserve the fragrance. Customer Support

FAQs43. How can I contact Tailor & Cobbler?
You can contact our team through the contact details provided on our website. 
Phone: +92 331 5887490
Email: Tailorandcobbler@gmail.com
For order-related questions,
please include your order number whenever possible so we can assist you more quickly.

44. Can I contact you before purchasing?
Absolutely.If you have questions about sizing, customization, product selection, fragrance profiles, international delivery, or your order, you are welcome to contact our team before making a purchase.

45. Do you offer after-sales support?
Yes. We aim to support our customers beyond the point of purchase. If you experience an issue with your order or need guidance regarding your footwear, please contact our customer support team. International Customers.

46. Do you accept orders from customers around the world?
Yes. Tailor & Cobbler has customers in Pakistan and abroad, and we offer international shipping for eligible products.47. Will I receive my order directly at my address? International orders are dispatched to the delivery address provided during checkout, subject to courier coverage and destination-country requirements.

48. Are international shipping times guaranteed? No. International delivery estimates are not guaranteed because customs clearance, local courier operations, weather, holidays, and other factors can affect delivery.

49. What should I do if my country is not available at checkout?
Please contact Tailor & Cobbler before placing your order. We can check whether shipping to your destination is currently available.Our PromiseAt Tailor & Cobbler, we believe buying a product should be more than a transaction.Every pair of shoes represents a connection between traditional craftsmanship and the person who wears it.