Frequently Asked Questions 

1. How can I place an order?

You can place an order by selecting your desired product, choosing the size or variant, and clicking Add to Cart. Proceed to checkout, enter your shipping details, and complete the payment.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available in selected locations. Availability will be shown at checkout.

3. How long does delivery take?

• Major cities: 2–4 working days

• Other areas: 3–6 working days
  Delivery times may vary due to courier or weather conditions.

4. How much are the shipping charges?

Shipping charges are calculated at checkout based on your location and order weight. Any applicable charges will be shown before order confirmation.

5. How can I track my order?

Once your order is shipped, tracking details will be sent via SMS, WhatsApp, or email. You can track your order using the provided tracking number.

Shoes Related FAQs

6. How do I choose the correct shoe size?

We recommend checking our Size Guide available on the product page. If you are between sizes, choose the larger size for better comfort.

7. Can I return or exchange shoes?

Yes, shoes can be returned or exchanged within 7 days of delivery, provided they are unused, unworn, and tried indoors only, with original packaging intact.

8. What if the shoes don’t fit me?

If the size doesn’t fit, you may request an exchange (subject to availability). Return shipping charges may apply.

Perfume Related FAQs

9. Are your perfumes original?

Yes, all our perfumes are 100% original and authentic, sourced directly from authorized distributors.

10. Can I return or exchange perfumes?

Due to hygiene reasons, opened or used perfumes are non-returnable. Returns are accepted only if the product is damaged, leaking, or incorrect upon delivery.

11. How should I store my perfume?

Store perfumes in a cool, dry place, away from direct sunlight and heat to maintain fragrance quality.

Payments & Refunds FAQs

12. What payment methods do you accept?

We accept Cash on Delivery, Bank Transfer, Debit/Credit Cards, and Online Wallets (availability may vary).

13. When will I receive my refund?

Approved refunds are processed within 7–10 working days to the original payment method.

Orders & Support FAQs

14. Can I cancel my order?

Orders can be canceled before shipment. Once shipped, cancellation is not possible.

15. What should I do if I receive a damaged or incorrect item?

Please contact us within 24 hours of delivery with photos or video evidence. Our support team will assist you promptly.

16. How can I contact customer support?

You can reach us through:

Email: [your email address]
Phone/WhatsApp: [your contact number]